Google Analytics & Tag Manager
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What you don’t measure, you can’t improve
Understanding how to acquire, activate and retain customers requires a deep understanding of their behaviour. Google Analytics is the most widely used digital analytics tool at your fingertips. While the basic setup is straightforward, building a proper setup that generates truly valuable insights isn't, as the process is riddled with things that can go wrong or missing. Unfortunately, in the very attempt of becoming more data-driven, a poor GA setup can lead you to confusion, paralysis-by-analysis, and in many scenarios, to make wrong decisions. The same principle goes for properly setting up Tag Manager. GIGO - Garbage In Garbage Out. If the customers' interactions with your website aren’t properly tagged the subsequent analysis will lead you astray. This is something we have seen many times.
GA / GTM set-up is just the beginning
Even if you’ve invested in getting Google Analytics and Google Tag Manager properly set up, the unfortunate truth is that they require constant attention and upkeep. Both customers and businesses are constantly evolving, meaning continuous re-evaluation is needed to maintain your edge and deepen your understanding. In reality, getting Google Analytics and Tag Manager properly setup is only the first piece of the puzzle. You need to harness the power of its continually developing functionality to drive data-driven growth for your business.
Build your analytics stack right from the get-go
For small businesses, a proper GA and GTM setup provides you with excellent tools for recognizing your customers' needs and driving growth. However, as companies grow and become more complex, so does the data. In this case, both GA and GTM remain important tools to use but to properly manage the extra complexity, you should look to implement a Customer Data Platform (CDP). We're able to assess what tools will help you gain an edge on your competitors and implement these so that you’ll hit the ground running with actionable insights about your customers.
FAQs
Can I do this myself?
Possibly, if you have analytics experience and have the time, resources and ability to build-fail-learn your way to a perfect set-up. In most cases, you probably can't (and shouldn't) risk this, especially in larger organisations where the implications are potentially disastrous (e.g. data interruption). We have a lot of experience with the common tools (Google Analytics, Tag Manager), plus the more sophisticated tools (customer data platforms etc.) All of these tools have a lot of gotchas that we've painfully experienced and developed best-practices for. That experience can now be yours, with recommendations and set-ups tailored specifically to your needs.
Are you a data/analytics agency?
Data & analytics is our secret sauce. Most agencies are super-specialised, whether in data-science, performance-marketing or a specific function (e.g. SEO, SEM). We're able to combine it all, we know what is required across analytics, marketing, product and broad strategy to achieve successful business growth.